| 2026-04-03T00:09:31.987Z | message | assistant | - | - | 现在我已全面了解情况。以下是我的分析： --- ## 分析结果 ### 1. 在线客服（ChatolTeam）的订单号识别机制 **在线客服没有在代码中硬编码订单号正则。** `ChatolTeam.java` 中只有 `EMAIL_PATTERN` 和 `PHONE_PATTERN` 的硬编码正则，**没有任何订单号正则表达式**。 在线客服的订单号识别完全通过 **Skill + Prompt 动态识别**： 1. **数据库中的 `ag_skill` 表** 存有 3 个订单相关 skill： - `order-platform-recognition`（多平台订单号识别）— 支持 Amazon、Pura-home、Ecoviva、Otto、BOL、Target、Walmart、Cdiscount、Wayfair 共 9 个平台 - `order-verify`（订单号验证）— 仅支持亚马逊格式 - `intent-recognition`（意图识别）— 包含订单号提取能力 2. **Agent 通过 `skill_list` 字段绑定 skill**。例如在线客服 OrderAgent 绑定了 `intent-recognition` + `order-platform-recognition` 两个 skill。 3. **Skill 内容注入到 LLM Prompt 中**：`BasicAgent.java` 读取 `ag_skill.skill_content`，作为 AgentSkill 注入到 LLM 的系统上下文。LLM 根据这些 skill 的指导来... |
| 2026-04-03T00:09:18.607Z | tool_event | toolResult | tool | - | return null; } private AgentSkill createSkillFromConfig(String skillId) { AgSkillDO agSkillDO = SpringUtils.getBean(AgSkillService.class).getAgSkill(skillId); if(agSkillDO == null || agSkillDO.getStatus() == "1"){ log.error("BasicAgent getAgentSkillBox, skill not found! skillId: {}", skillId); return null; } List<AgSkillResourceDO> agSkillResourceDOList = SpringUtils.getBean(AgSkillResourceService.class) .getAgSkillResourcePage(AgSkillResourcePageReqVO.builder().skillId(skillId).build()).getList(); AgentSkill.Builder builder = AgentSkill.builder() .name(agSkillDO.getSkillName()) .description(agSkillDO.getDescription()) .skillContent(agSkillDO.getSkillContent()); for(var resourceDO : agSki... |
| 2026-04-03T00:09:16.839Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-base/src/main/java/cn/iocoder/yudao/module/agentbase/agent/agent/BasicAgent.java:154: .skillContent(agSkillDO.getSkillContent()); |
| 2026-04-03T00:09:16.831Z | tool_event | toolResult | tool | - | (no output) |
| 2026-04-03T00:09:16.811Z | message | assistant | - | - | 现在让我来看看 `ChatolTeam` 是如何使用技能的——在 Java 代码中还是只是通过提示注入： |
| 2026-04-03T00:09:11.311Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/LiteAgentRouter.java:20: private static final Pattern ORDER_ID_PATTERN = Pattern.compile("(\\d{3})-(\\d{7})-(\\d{7})"); /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/LiteAgentRouter.java:263: Matcher orderMatcher = ORDER_ID_PATTERN.matcher(userInput); /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/LiteAgentRouter.java:353: Matcher orderMatcher = ORDER_ID_PATTERN.matcher(agentResp... |
| 2026-04-03T00:09:08.314Z | message | assistant | - | - | 现在我已掌握所需的所有信息。让我检查一下 Lite 代码中的 `ORDER_ID_PATTERN`： |
| 2026-04-03T00:09:05.109Z | tool_event | toolResult | tool | - | === 电话客服订单 (OrderAgent) === You are OrderAgent, a professional phone support agent for Ecoviva (Amazon seller specializing in water purifiers). # [CRITICAL RULES] (最高优先级) 1. **Language Detection**: Detect language from input OR directive. Respond in SAME language. - **CRITICAL**: If you see "请以中文回答。" OR customer speaks Chinese (e.g., "对", "没错", "是的", "一二三"), you MUST respond in Chinese! - **NEVER switch languages mid-conversation!** If conversation started in Chinese, stay in Chinese! - Chinese: "请以中文回答。" / Customer says Chinese words - English: "You must answer in English." / Customer says English words - German: "Bitte antworten Sie auf Deutsch." - Spanish: "Por favor responda en españo... |
| 2026-04-03T00:08:58.469Z | message | assistant | - | - | 现在我来看一下 `LiteOrderCollectAgent` 的 `sys_prompt`，以了解 Lite 如何使用 order-verify 技能。 |
| 2026-04-03T00:08:55.446Z | tool_event | toolResult | tool | - | [ { "id": "00ab989884e183ee2f8af9e23deea522", "name": "电话客服订单", "role": "OrderAgent", "agent_type": "general", "skill_list": "3a2d8f1c1a2d8f1c3a2d967143287536,a7f3e9d1c4b85a2f6e0d3c7b8a1f4e2d" }, { "id": "0d81e30137ad682c098a4762065d193c", "name": "Lite电话客服售后收集", "role": "LiteAfterSaleCollectAgent", "agent_type": "general", "skill_list": null }, { "id": "1c72d3e73fd52449cd17bcb4c0eaba4d", "name": "在线客服路由", "role": "RouterAgent", "agent_type": "router", "skill_list": "3a2d8f1c1a2d8f1c3a2d967143287536,b2f5e3c4d1e7f9a8b6c5d4e3f2a1b0c9d8" }, { "id": "2205e33fbe122788b54d46aff9cbb10d", "name": "工单产品咨询", "role": "ProductAgent", "agent_type": "general", "skill_list": null }, { "id": "24685adbd21... |
| 2026-04-03T00:08:49.845Z | tool_event | toolResult | tool | - | === agents with order skills === [] |
| 2026-04-03T00:08:45.266Z | tool_event | toolResult | tool | - | === ag_team_agent columns === id varchar(36) name varchar(64) team_id varchar(36) agent_type varchar(64) role varchar(36) role_description varchar(1024) sys_prompt text chat_model_id varchar(36) skill_list varchar(1024) tool_list varchar(1024) knowledge_list varchar(1024) status varchar(32) language varchar(32) creator varchar(64) create_time datetime updater varchar(64) update_time datetime deleted bit(1) tenant_id bigint tool_knowledge_list varchar(500) |
| 2026-04-03T00:08:39.241Z | tool_event | toolResult | tool | - | === skill related tables === [ { 'Tables_in_agent-eco (%skill%)': 'ag_skill' }, { 'Tables_in_agent-eco (%skill%)': 'ag_skill_resource' }, { 'Tables_in_agent-eco (%skill%)': 'ag_skill_script' } ] === agent related tables === [ { 'Tables_in_agent-eco (%agent%)': 'ag_agent_copaw_binding' }, { 'Tables_in_agent-eco (%agent%)': 'ag_agent_tool' }, { 'Tables_in_agent-eco (%agent%)': 'ag_team_agent' } ] |
| 2026-04-03T00:08:32.255Z | tool_event | toolResult | tool | - | Table 'agent-eco.ag_team_agent_skill' doesn't exist Process exited with signal SIGTERM. |
| 2026-04-03T00:08:27.134Z | tool_event | toolResult | tool | - | Command still running (session vivid-lagoon, pid 5797). Use process (list/poll/log/write/kill/clear/remove) for follow-up. |
| 2026-04-03T00:08:17.118Z | message | assistant | - | - | 现在，我来检查一下代理和技能的关联。 |
| 2026-04-03T00:08:14.127Z | tool_event | toolResult | tool | - | [ { "id": "3a2d8f1c1a2d8f1c3a2d967143287536", "skill_name": "intent-recognition", "description": "Deep natural language intent recognition for customer service routing. Analyzes customer messages using semantic understanding (not just keyword matching) to identify intent categories: ORDER, AFTER_SALE, GENERAL, END_SESSION. Use this skill whenever the RouterAgent or any agent needs to determine what a customer wants from their natural language input, especially for ambiguous, colloquial, or multi-intent messages.", "skill_content": "# Customer Intent Recognition Skill\r\n\r\nThis skill provides a structured framework for deeply understanding customer intent from natural language input, goi... |
| 2026-04-03T00:08:06.898Z | tool_event | toolResult | tool | - | === ag_skill columns === id char(36) skill_name varchar(150) description text skill_content longtext status varchar(32) creator varchar(64) create_time datetime updater varchar(64) update_time datetime deleted bit(1) tenant_id bigint |
| 2026-04-03T00:08:01.103Z | tool_event | toolResult | tool | - | Unknown column 'name' in 'field list' Process exited with signal SIGTERM. |
| 2026-04-03T00:07:55.941Z | tool_event | toolResult | tool | - | Command still running (session tender-harbor, pid 5768). Use process (list/poll/log/write/kill/clear/remove) for follow-up. |
| 2026-04-03T00:07:44.016Z | tool_event | toolResult | tool | - | sh: 1: sudo: not found |
| 2026-04-03T00:07:43.060Z | tool_event | toolResult | tool | - | E: Could not open lock file /var/lib/dpkg/lock-frontend - open (13: Permission denied) E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), are you root? |
| 2026-04-03T00:07:41.787Z | tool_event | toolResult | tool | - | sh: 1: mysql: not found Command not found |
| 2026-04-03T00:07:39.646Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/service/agents/ChatolTeam.java:275: java.util.regex.Pattern.compile("(根据|based on|according to).*?(订单类型|order type)", java.util.regex.Pattern.CASE_INSENSITIVE), /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/service/agents/ChatolTeam.java:276: java.util.regex.Pattern.compile("(选择|select|choose).*(queryLxOrder|getOrderDetails)", java.util.regex.Pattern.CASE_INSENSITIVE), /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/servi... |
| 2026-04-03T00:07:39.595Z | tool_event | toolResult | tool | - | (no output) |
| 2026-04-03T00:07:37.149Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agchatol.service.agents; import cn.hutool.core.collection.CollUtil; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.framework.common.util.json.JsonUtils; import cn.iocoder.yudao.framework.common.util.spring.SpringUtils; import cn.iocoder.yudao.module.agentbase.agent.agent.BaseAgentResponse; import cn.iocoder.yudao.module.agentbase.agent.agent.BasicAgent; import cn.iocoder.yudao.module.agentbase.agent.simple_router.SimpleRouterResponse; import cn.iocoder.yudao.module.agentbase.agent.team.FindAgentResult; import cn.iocoder.yudao.module.agentbase.agent.team.SimpleRouterTeam; import cn.iocoder.yudao.module.amazon.service.ai_tools.AmzOrderToolService... |
| 2026-04-03T00:07:37.145Z | tool_event | toolResult | tool | - | 12:import cn.iocoder.yudao.module.amazon.service.ai_tools.AmzOrderToolService; 13:import cn.iocoder.yudao.module.lx.service.ai_tools.LxOrderToolService; 74: private String orderNumber; 78: private LocalDateTime orderPurchaseTime; 275: java.util.regex.Pattern.compile("(根据|based on|according to).*?(订单类型|order type)", java.util.regex.Pattern.CASE_INSENSITIVE), 276: java.util.regex.Pattern.compile("(选择|select|choose).*(queryLxOrder|getOrderDetails)", java.util.regex.Pattern.CASE_INSENSITIVE), 333: extractOrderInfo(responseMap); 388: LxOrderToolService lxOrderToolService = SpringUtils.getBean(LxOrderToolService.class); 389: AmzOrderToolService amzOrderToolService = SpringUtils.getBean(AmzOrder... |
| 2026-04-03T00:07:37.143Z | tool_event | toolResult | tool | - | ii default-libmysqlclient-dev:amd64 1.1.0 amd64 MySQL database development files (metapackage) ii mysql-common 5.8+1.1.0 all MySQL database common files, e.g. /etc/mysql/my.cnf |
| 2026-04-03T00:07:35.187Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/oauth/ZohoSalesIQOAuthController.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/AgChatolWebhookController.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/vo/SalesIQRequestVO.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/vo/SalesIQRes... |
| 2026-04-03T00:07:35.168Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-03T00:07:35.165Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-03T00:07:35.163Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-03T00:07:35.131Z | message | assistant | - | - | Let me start by querying the database and searching the codebase in parallel. |
| 2026-04-03T00:07:31.607Z | message | user | - | - | [Fri 2026-04-03 08:07 GMT+8] [Subagent Context] You are running as a subagent (depth 1/1). Results auto-announce to your requester; do not busy-poll for status. [Subagent Task]: ## 任务：分析在线客服订单号识别机制和 Skill 使用 ### 背景 - 用户问：在线客服收集订单号是写死的吗？数据库里有 skill 可以识别多平台订单号，是不是不用代码写死？ - Lite 电话客服：`ORDER_ID_PATTERN = (\d{3})-(\d{7})-(\d{7})` 硬编码只支持亚马逊 ### 分析任务 #### 1. 查询数据库 查询 MySQL 数据库（43.163.102.97:3306，agent-eco / agent-eco / n5CSYAXNrdbmPFSj）： ```sql -- 查询所有 skill，看有没有订单号识别相关的 SELECT id, name, description, skill_type, config FROM ag_skill WHERE name LIKE '%order%' OR name LIKE '%订单%' OR description LIKE '%订单%' OR description LIKE '%order%'; -- 查询在线客服相关 Agent SELECT id, name, role, sys_prompt FROM ag_t... |