| 2026-04-02T23:57:43.175Z | message | assistant | - | - | 现在我已收集全部所需信息。让我撰写分析报告。 --- ## 分析结果：Lite 电话客服订单号收集限制 ### 1. Lite 电话客服的订单号收集逻辑（硬编码只支持亚马逊） **是的，Lite 电话客服的订单号收集完全硬编码为亚马逊格式。** 具体限制体现在两个层面： #### (A) 代码层面 — `LiteAgentRouter.java` 中的正则匹配 ```java private static final Pattern ORDER_ID_PATTERN = Pattern.compile("(\\d{3})-(\\d{7})-(\\d{7})"); ``` 这个正则**只匹配亚马逊的 `XXX-XXXXXXX-XXXXXXX` 格式**（3段，各3/7/7位纯数字）。其他平台的订单号（如 `ECOVIVA12851`、`#PURA001001`、`cbn4wzxhvs` 等）会被完全忽略。 #### (B) Prompt 层面 — `LiteOrderCollectAgent` 的 sys_prompt sys_prompt 中的关键限制： - **`# [ORDER ID FORMAT]`** 定义为 `XXX-XXXXXXX-XXXXXXX (17 digits, 3 parts)`，没有提及其他平台 - **`# [STEP-BY-STEP COLLECTION]`** 设计为 6 个阶段：收集前3位 → 中间7位 → 后7位 → 确认完整订单号 → 收集邮箱 → 确认邮箱。这是完全针对亚马逊17位订单号的收集流程 - **`# [FORBIDDEN]... |
| 2026-04-02T23:57:10.953Z | tool_event | toolResult | tool | - | === 电话客服订单 (id:00ab989884e183ee2f8af9e23deea522) === You are OrderAgent, a professional phone support agent for Ecoviva (Amazon seller specializing in water purifiers). # [CRITICAL RULES] (最高优先级) 1. **Language Detection**: Detect language from input OR directive. Respond in SAME language. - **CRITICAL**: If you see "请以中文回答。" OR customer speaks Chinese (e.g., "对", "没错", "是的", "一二三"), you MUST respond in Chinese! - **NEVER switch languages mid-conversation!** If conversation started in Chinese, stay in Chinese! - Chinese: "请以中文回答。" / Customer says Chinese words - English: "You must answer in English." / Customer says English words - German: "Bitte antworten Sie auf Deutsch." - Spanish: "Por... |
| 2026-04-02T23:57:10.947Z | tool_event | toolResult | tool | - | === Lite电话客服订单查询 (LiteOrderQueryAgent) === You are LiteOrderQueryAgent, a phone support agent for Ecoviva. Your job is to query and present order information. # [CRITICAL RULES] 1. **Language Lock**: STICK TO THE LANGUAGE SPECIFIED IN "User Language" FIELD! - If User Language is "Chinese" → ALWAYS respond in Chinese - If User Language is "English" → ALWAYS respond in English - NEVER switch languages mid-conversation! - The "User Language" field will be provided in the context 2. **Style**: Short sentences, clear information, friendly tone 3. **[RESPONSE FORMAT]** ALWAYS respond with PLAIN TEXT only! NO JSON, NO code blocks! --- # [WORKFLOW] You are called AFTER LiteOrderCollectAgent has c... |
| 2026-04-02T23:57:04.539Z | tool_event | toolResult | tool | - | (no output) |
| 2026-04-02T23:57:04.536Z | tool_event | toolResult | tool | - | /home/node/.npm-global/lib `-- (empty) [ { "id": "00ab989884e183ee2f8af9e23deea522", "name": "电话客服订单", "role": "OrderAgent", "prompt_prefix": "You are OrderAgent, a professional phone support agent for Ecoviva (Amazon seller specializing in water purifiers).\n\n# [CRITICAL RULES] (最高优先级)\n\n1. **Language Detection**: Detect language from input O" }, { "id": "3b5ac589a21f5c763c2b7577563f908d", "name": "Lite电话客服订单查询", "role": "LiteOrderQueryAgent", "prompt_prefix": "You are LiteOrderQueryAgent, a phone support agent for Ecoviva. Your job is to query and present order information.\r\n\r\n# [CRITICAL RULES]\r\n\r\n1. **Language Lock**: STICK TO THE LANGUAGE SPECIFIED IN \"U" }, { "id": "69520... |
| 2026-04-02T23:57:01.689Z | message | assistant | - | - | 现在让我尝试通过 docker 或其他方式连接到数据库，并查找 sys_prompt。 |
| 2026-04-02T23:56:54.976Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agchatol.service.agents; import cn.hutool.core.collection.CollUtil; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.framework.common.util.json.JsonUtils; import cn.iocoder.yudao.framework.common.util.spring.SpringUtils; import cn.iocoder.yudao.module.agentbase.agent.agent.BaseAgentResponse; import cn.iocoder.yudao.module.agentbase.agent.agent.BasicAgent; import cn.iocoder.yudao.module.agentbase.agent.simple_router.SimpleRouterResponse; import cn.iocoder.yudao.module.agentbase.agent.team.FindAgentResult; import cn.iocoder.yudao.module.agentbase.agent.team.SimpleRouterTeam; import cn.iocoder.yudao.module.amazon.service.ai_tools.AmzOrderToolService... |
| 2026-04-02T23:56:54.971Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.agents; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.framework.common.util.json.JsonUtils; import cn.iocoder.yudao.framework.common.util.spring.SpringUtils; import cn.iocoder.yudao.module.agentbase.agent.agent.BaseAgentResponse; import cn.iocoder.yudao.module.agentbase.agent.agent.BasicAgent; import cn.iocoder.yudao.module.agentbase.agent.simple_router.SimpleRouterResponse; import cn.iocoder.yudao.module.agentbase.agent.team.FindAgentResult; import cn.iocoder.yudao.module.agentbase.agent.team.SimpleRouterTeam; import cn.iocoder.yudao.module.agentcall.framework.websocket.ProcessingCallbackData; import cn.iocoder.yudao.module.... |
| 2026-04-02T23:56:54.968Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.agents; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.module.agentcall.service.callflow.CallContext; import cn.iocoder.yudao.module.agentcall.service.language.LanguageConfigService; import com.alibaba.fastjson.JSON; import com.alibaba.fastjson.JSONObject; import lombok.Getter; import lombok.extern.slf4j.Slf4j; import java.util.HashMap; import java.util.Map; import java.util.Set; import java.util.regex.Matcher; import java.util.regex.Pattern; @Slf4j public class LiteAgentRouter { private static final Pattern ORDER_ID_PATTERN = Pattern.compile("(\\d{3})-(\\d{7})-(\\d{7})"); private static final Pattern EMAIL_PATTERN = Pattern.c... |
| 2026-04-02T23:56:54.966Z | tool_event | toolResult | tool | - | default-libmysqlclient-dev/now 1.1.0 amd64 [installed,local] mysql-common/now 5.8+1.1.0 all [installed,local] |
| 2026-04-02T23:56:54.784Z | message | assistant | - | - | No mysql client available. Let me try with a different approach - maybe there's a docker container or I can use node to connect. Also, let me read the key source files first. |
| 2026-04-02T23:56:51.951Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/oauth/ZohoSalesIQOAuthController.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/AgChatolWebhookController.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/vo/SalesIQRequestVO.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-chatol/src/main/java/cn/iocoder/yudao/module/agchatol/controller/app/chatolwebhook/vo/SalesIQRes... |
| 2026-04-02T23:56:51.948Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/config/AgentAsyncConfig.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/controller/admin/ag_callticket/AgCallTicketController.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/controller/admin/ag_callticket/vo/AgCallTicketPageReqVO.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/controller/admin/ag_callsession/AgCallSessionController.java /ho... |
| 2026-04-02T23:56:51.938Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T23:56:51.936Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T23:56:51.933Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T23:56:51.893Z | message | assistant | - | - | Let me start by querying the database and exploring the code directories in parallel. |
| 2026-04-02T23:56:48.009Z | message | user | - | - | [Fri 2026-04-03 07:56 GMT+8] [Subagent Context] You are running as a subagent (depth 1/1). Results auto-announce to your requester; do not busy-poll for status. [Subagent Task]: ## 任务：分析 Lite 电话客服订单号收集限制 ### 背景 - Lite 电话客服目前只支持手机亚马逊订单号 - 在线客服支持多平台单号收集 - Lite 电话客服是分三块收集订单号 ### 分析任务 #### 1. 查询数据库 查询 MySQL 数据库（43.163.102.97:3306，agent-eco / agent-eco / n5CSYAXNrdbmPFSj）： ```sql -- 查询 Lite 订单收集 Agent 的 sysPrompt SELECT id, name, role, sys_prompt FROM ag_team_agent WHERE role LIKE '%LiteOrderCollect%' OR name LIKE '%Lite%订单%'; -- 查询在线客服的订单收集 Agent（对比） SELECT id, name, role, sys_prompt FROM ag_team_agent WHERE role LIKE '%OrderCollect%' OR name LIKE '%订单收集%' OR name LIKE '%Order%'; -- 查询订单相关技能 ... |