| 2026-04-03T00:27:27.735Z | message | assistant | - | - | 现在我来生成完整的技能设计和SQL： --- ## 设计完成：Retell 中文数字输入规范化技能 ### 📊 数据库调研结果 **表结构**：`ag_skill`（没有 `skill_type` 和 `config` 字段，只有 `skill_name`, `description`, `skill_content`, `status`） **现有技能列表**（6个）： | skill_name | 说明 | |---|---| | intent-recognition | 客户意图识别 | | order-platform-recognition | 多平台订单号识别 | | router-correction | 路由纠错 | | order-verify | 订单号格式验证 | | knowledge-base-query | 产品知识库查询 | **现有 Agent 与技能绑定**（`skill_list` 字段存逗号分隔的 skill ID）： - Lite 电话客服相关 Agent 有 8 个（Lite电话客服路由、订单查询、订单收集、售后收集、售后处理、通用等） - 在线客服相关 Agent 有 7 个 - 电话客服相关 Agent 有 5 个 - 工单相关 Agent 有 6 个 **关键发现**： 1. **`order-verify`** 和 **`order-platform-recognition`** 的正则都是用 `\d{3}-\d{7}-\d{7}` 匹配阿拉伯数字，完全无法匹配 Retell 传来的中文数字 2. **`router-c... |
| 2026-04-03T00:25:56.913Z | tool_event | toolResult | tool | - | 7152c097-08c0-4a7d-ab72-4b745f5595c0 |
| 2026-04-03T00:25:56.857Z | message | assistant | - | - | 现在我已掌握全部所需上下文。我来设计这个新技能： |
| 2026-04-03T00:25:53.808Z | tool_event | toolResult | tool | - | === order-platform-recognition FULL === # Multi-Platform Order ID Recognition & Validation This skill identifies and validates order IDs across ALL supported e-commerce platforms. Use this skill whenever you need to: - Recognize what platform an order ID belongs to - Guide customers to provide the correct order number format - Validate order ID format before querying - Determine the correct platformType parameter for order lookup tools --- ## Supported Platforms & Order ID Formats ### 1. Amazon - **Format**: XXX-XXXXXXX-XXXXXXX (3 parts separated by hyphens) - **Pattern**: 3 chars (letters/digits) + 7 digits + 7 digits - **Examples**: 112-2294239-4584242, 402-7385391-6192740, 306-0306129-... |
| 2026-04-03T00:25:50.997Z | message | assistant | - | - | 现在我有了完整的上下文。我再检查一下 `order-platform-recognition` 和 `order-verify` 中 `order-verify` 的完整内容，以理解它们是如何处理识别的： |
| 2026-04-03T00:25:36.900Z | tool_event | toolResult | tool | - | === agents and their skill_list === 电话客服订单 | type: general | skills: 3a2d8f1c1a2d8f1c3a2d967143287536,a7f3e9d1c4b85a2f6e0d3c7b8a1f4e2d | tools: ea306725617f789f13ab1d8289b1d4c6,afa98a6dbd7cf62fe853ab698b375ed9,b6bc90f2e70e4a6babe8472ec8911ef6 Lite电话客服售后收集 | type: general | skills: null | tools: b6bc90f2e70e4a6babe8472ec8911ef6,afa98a6dbd7cf62fe853ab698b375ed9 在线客服路由 | type: router | skills: 3a2d8f1c1a2d8f1c3a2d967143287536,b2f5e3c4d1e7f9a8b6c5d4e3f2a1b0c9d8 | tools: null 工单产品咨询 | type: general | skills: null | tools: ea306725617f789f13ab1d8289b1d4c6,afa98a6dbd7cf62fe853ab698b375ed9 电话客服通用 | type: general | skills: 3a2d8f1c1a2d8f1c3a2d967143287536 | tools: ea306725617f789f13ab1d8289b1d4c6,... |
| 2026-04-03T00:25:31.774Z | tool_event | toolResult | tool | - | === ag_team_agent columns === id varchar(36) name varchar(64) team_id varchar(36) agent_type varchar(64) role varchar(36) role_description varchar(1024) sys_prompt text chat_model_id varchar(36) skill_list varchar(1024) tool_list varchar(1024) knowledge_list varchar(1024) status varchar(32) language varchar(32) creator varchar(64) create_time datetime updater varchar(64) update_time datetime deleted bit(1) tenant_id bigint tool_knowledge_list varchar(500) /home/node/.openclaw/workspace/node_modules/mysql2/lib/promise/connection.js:29 const localErr = new Error(); ^ Error: Unknown column 'agent_key' in 'field list' at PromiseConnection.query (/home/node/.openclaw/workspace/node_modules/mys... |
| 2026-04-03T00:25:26.248Z | tool_event | toolResult | tool | - | === skills mentioning retell/chinese numbers === none === all tables === ag_agent_copaw_binding ag_agent_tool ag_call_session ag_call_session_event ag_call_ticket ag_chatol_attachment ag_chatol_conversation ag_chatol_message ag_chatol_ticket ag_chatol_visitor ag_knowledge_config ag_knowledge_provider ag_model_config ag_model_provider ag_org_copaw_config ag_prompt_template ag_proxy_copaw_message ag_skill ag_skill_resource ag_skill_script ag_team ag_team_agent ag_zoho_ticket ag_zoho_ticket_attachment ag_zoho_ticket_response ag_zoho_ticket_thread ai_api_key ai_chat_conversation ai_chat_message ai_chat_role ai_image ai_knowledge ai_knowledge_document ai_knowledge_segment ai_mind_map ai_model ... |
| 2026-04-03T00:25:24.680Z | message | assistant | - | - | 现在，让我看看现有的技能中是否已经有关于中文数字的内容，并检查 `agent-skill` 是如何绑定的： |
| 2026-04-03T00:25:20.589Z | tool_event | toolResult | tool | - | === intent-recognition (length=13952) === # Customer Intent Recognition Skill This skill provides a structured framework for deeply underst ... === order-verify (length=7900) === # Order ID Validation Skill This skill validates Amazon order ID format and provides user-friendly ... === order-platform-recognition (length=6068) === # Multi-Platform Order ID Recognition & Validation This skill identifies and validates order IDs ... === router-correction (length=3274) === # Router Correction Skill This skill corrects routing decisions when RouterAgent fails to determine ... === knowledge-base-query (length=6313) === # Product Knowledge Base Query Skill This skill provides a unified workflow fo... |
| 2026-04-03T00:25:15.254Z | message | assistant | - | - | 现在让我查看 `order-platform-recognition` 和 `router-correction` 的完整内容，以理解当前的模式，并检查 Retell 输入可能已经如何处理了： |
| 2026-04-03T00:24:38.100Z | tool_event | toolResult | tool | - | === recent skills === { "id": "c4d5e6f7a8b9c0d1e2f3a4b5c6d7e8f90", "skill_name": "knowledge-base-query", "content_preview": "# Product Knowledge Base Query Skill\n\nThis skill provides a unified workflow for querying the product knowledge base (RAGFlow). Use this skill whenever the customer asks about product information, usage, installation, troubleshooting, or any knowledge-based question.\n\n## When to Trigger\n\nYou MUST use this skill when the customer's message involves ANY of the following:\n\n**Product Knowledge / Information:**\n- Product features, specifications, parameters\n- Product introduction / \"tell me about this product\"\n- Differences between models\n\n**Usage & Instal... |
| 2026-04-03T00:24:32.690Z | tool_event | toolResult | tool | - | === ag_skill columns === id char(36) NO PRI skill_name varchar(150) NO UNI description text NO skill_content longtext NO status varchar(32) NO creator varchar(64) YES create_time datetime NO updater varchar(64) YES update_time datetime NO deleted bit(1) NO MUL tenant_id bigint YES MUL |
| 2026-04-03T00:24:29.902Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/node_modules/mysql2/lib/promise/connection.js:29 const localErr = new Error(); ^ Error: Unknown column 'skill_type' in 'field list' at PromiseConnection.query (/home/node/.openclaw/workspace/node_modules/mysql2/lib/promise/connection.js:29:22) at [eval]:5:29 at process.processTicksAndRejections (node:internal/process/task_queues:104:5) { code: 'ER_BAD_FIELD_ERROR', errno: 1054, sql: 'SELECT DISTINCT skill_type FROM ag_skill', sqlState: '42S22', sqlMessage: "Unknown column 'skill_type' in 'field list'" } Node.js v24.14.0 (Command exited with code 1) |
| 2026-04-03T00:24:25.725Z | tool_event | toolResult | tool | - | default-libmysqlclient-dev/now 1.1.0 amd64 [installed,local] mysql-common/now 5.8+1.1.0 all [installed,local] (Command exited with code 1) |
| 2026-04-03T00:24:23.886Z | tool_event | toolResult | tool | - | sh: 1: mysql: not found Command not found |
| 2026-04-03T00:24:23.871Z | message | assistant | - | - | Let me start by querying the database to understand the existing skill structure and types. |
| 2026-04-03T00:24:21.127Z | message | user | - | - | [Fri 2026-04-03 08:24 GMT+8] [Subagent Context] You are running as a subagent (depth 1/1). Results auto-announce to your requester; do not busy-poll for status. [Subagent Task]: ## 任务：设计一个新的 Skill 处理 Retell 中文数字转换问题 ### 背景 - Lite 电话客服使用 Retell ASR - Retell 会把阿拉伯数字转成中文数字（如 "123" → "一二三"） - 订单号识别受影响：`112-42294239-4584242` → `一一二-四二二九四二三九-四五八四二四二` - 需要一个 skill 帮助 LLM 正确处理这种情况 ### 设计要求 1. **Skill 名称**：`retell-input-normalizer` 或类似 2. **功能**： - 识别输入中的中文数字序列 - 将中文数字转换为阿拉伯数字 - 特别处理订单号格式（中文数字+连字符） - 处理电话常用语（幺=1, 洞=0） 3. **skill_type**：参考现有 skill 的类型（查数据库确认） 4. **config 字段**：如果需要配置参数 ### 数据库查询 查询 MySQL 数据库（43.163.102.97:3306，agent-eco / agent-eco / n5CSYAXNrdbmPFSj）： ```sql -- 查看现有 skill 的结构 SELEC... |