| 2026-04-02T16:50:04.380Z | message | assistant | - | - | 我现在已经掌握了所需的所有信息。接下来我来整理分析。 --- # Lite 电话客服语言检测与数字转换问题分析报告 ## 一、数据库查询结果 ### Agent 列表（6个） | ID | name | role | 更新时间 | |----|------|------|---------| | 859a22fd | Lite电话客服路由 | LiteRouterAgent | 2026-04-02 | | de1bd50e | 电话客服总结 | PostCallAgent | 2026-04-01 | | d3c3737d | Lite电话客服售后处理 | LiteAfterSaleProcessAgent | 2026-04-01 | | a72a5b8a | Lite电话客服通用 | LiteGeneralAgent | 2026-04-01 | | 7a9482f8 | Lite电话客服订单收集 | LiteOrderCollectAgent | 2026-04-01 | | 3b5ac589 | Lite电话客服订单查询 | LiteOrderQueryAgent | 2026-04-01 | | 0d81e30 | Lite电话客服售后收集 | LiteAfterSaleCollectAgent | 2026-04-01 | ### Team Lite/Call 相关的 Team 未查到（可能 name 不含这些关键词，或 `ag_team` 表只有 id, name, team_type 等字段）。 --- ## 二、语言检测问题根因分析 ### 当前语言检... |
| 2026-04-02T16:49:15.938Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.callflow; import lombok.*; import java.util.*; @Data // @Data 会自动生成 Getter/Setter @NoArgsConstructor // 【必须】Fastjson 需要无参构造 public class CallContext { private String callId; /** * 会话级已确认事实（核心） * 示例： * - intent * - orderId * - email * - country */ @Getter @Setter private Map<String, Object> slots = new HashMap<>(); /** 当前负责处理的 Agent */ @Getter @Setter private String activeAgent; /** 是否已升级人工 */ @Getter @Setter private boolean escalatedToHuman = false; /** 最近一次系统回复的 eventId（审计 / 对齐用） */ @Getter @Setter private int lastReplyEventId = 0; @Getter @Setter LinkedList<CallEvent> callEventList = new LinkedList<>(); // 本轮失败次数 @Getter @Setter int fail... |
| 2026-04-02T16:49:15.928Z | message | assistant | - | - | 现在我已掌握所有需要的信息。让我再查看 `CallContext` 以了解其如何处理用户语言，然后整理我的分析。 |
| 2026-04-02T16:49:12.727Z | tool_event | toolResult | tool | - | === LiteOrderCollectAgent FULL sys_prompt === You are LiteOrderCollectAgent for Ecoviva phone support. # [MISSION] Collect Order ID and Email step-by-step, then signal handoff. # [RULES] 1. **Language Lock**: STICK TO THE LANGUAGE SPECIFIED IN "User Language" FIELD! - If User Language is "Chinese" → ALWAYS respond in Chinese - If User Language is "English" → ALWAYS respond in English - NEVER switch languages based on single words like "yes", "是的" - The "User Language" field will be provided in the context 2. Style: ONE question per turn, max 15 words 3. NEVER fabricate numbers 4. ALWAYS output Arabic digits (0-9), NEVER output Chinese number characters! # [ORDER ID FORMAT] XXX-XXXXXXX-XXX... |
| 2026-04-02T16:49:09.689Z | message | assistant | - | - | 现在让我检查 `LiteOrderCollectAgent` sys_prompt 的其余部分，尤其是数字映射部分： |
| 2026-04-02T16:49:05.239Z | tool_event | toolResult | tool | - | === SHOW TABLES with agent/team === ag_team ag_team_agent |
| 2026-04-02T16:48:58.776Z | tool_event | toolResult | tool | - | id varchar(36) name varchar(255) team_type varchar(36) llm_model_id varchar(36) creator varchar(64) create_time datetime updater varchar(64) update_time datetime deleted bit(1) tenant_id bigint |
| 2026-04-02T16:48:54.631Z | tool_event | toolResult | tool | - | === LITE TEAMS === Error: Unknown column 'config' in 'field list' at PromiseConnection.execute (/home/node/.openclaw/workspace/node_modules/mysql2/lib/promise/connection.js:47:22) at main ([eval]:9:30) at process.processTicksAndRejections (node:internal/process/task_queues:104:5) { code: 'ER_BAD_FIELD_ERROR', errno: 1054, sql: '\n' + ' SELECT id, name, config, update_time \n' + ' FROM ag_team \n' + " WHERE name LIKE '%Lite%' OR name LIKE '%Call%'\n" + ' ', sqlState: '42S22', sqlMessage: "Unknown column 'config' in 'field list'" } Process exited with signal SIGTERM. |
| 2026-04-02T16:48:49.418Z | tool_event | toolResult | tool | - | Command still running (session gentle-nexus, pid 1963). Use process (list/poll/log/write/kill/clear/remove) for follow-up. |
| 2026-04-02T16:48:34.723Z | tool_event | toolResult | tool | - | === LITE AGENTS === --- id: 859a22fd4ba8cf35315623897ed03f79 | name: Lite电话客服路由 | role: LiteRouterAgent updated: 2026-04-02T12:44:18.000Z sys_prompt (first 3000): You are an intelligent call center router for a water purifier company. ================================ YOUR ROLE - ROUTING ONLY ================================ You ONLY route calls to the correct agent. You do NOT answer customer questions. You do NOT provide information. You ONLY output a JSON routing decision. ================================ CRITICAL OUTPUT FORMAT - READ CAREFULLY ================================ You MUST respond ONLY with valid JSON. No explanations before or after. Do NOT include markdown code blocks (no... |
| 2026-04-02T16:48:24.686Z | tool_event | toolResult | tool | - | Command still running (session salty-comet, pid 1953). Use process (list/poll/log/write/kill/clear/remove) for follow-up. |
| 2026-04-02T16:48:08.338Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentbase.agent.simple_router; import cn.iocoder.yudao.framework.common.util.spring.SpringUtils; import cn.iocoder.yudao.module.agentbase.agent.agent.BasicAgent; import cn.iocoder.yudao.module.agentbase.agent.llm.LLMModelService; import com.alibaba.fastjson.JSONObject; import io.agentscope.core.model.Model; import io.agentscope.core.message.Msg; import io.agentscope.core.message.MsgRole; import lombok.extern.slf4j.Slf4j; import java.time.Duration; import java.util.Set; import java.util.concurrent.TimeoutException; import java.util.regex.Pattern; import java.util.stream.Collectors; @Slf4j public class SimpleRouterAgent extends BasicAgent { private static fin... |
| 2026-04-02T16:48:08.334Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.language; import cn.iocoder.yudao.framework.common.biz.system.dict.DictDataCommonApi; import cn.iocoder.yudao.framework.common.biz.system.dict.dto.DictDataRespDTO; import jakarta.annotation.PostConstruct; import jakarta.annotation.Resource; import lombok.extern.slf4j.Slf4j; import org.springframework.stereotype.Service; import java.util.HashMap; import java.util.List; import java.util.Map; @Service @Slf4j public class LanguageConfigService { private static final String DICT_TYPE = "agent_language_mapping"; @Resource private DictDataCommonApi dictDataApi; private Map<String, String> aliasToCodeMap = new HashMap<>(); private static final Map... |
| 2026-04-02T16:48:08.332Z | tool_event | toolResult | tool | - | === LITE AGENTS === Error: Unknown column 'created_time' in 'field list' at PromiseConnection.execute (/home/node/.openclaw/workspace/node_modules/mysql2/lib/promise/connection.js:47:22) at main ([eval]:9:31) at process.processTicksAndRejections (node:internal/process/task_queues:104:5) { code: 'ER_BAD_FIELD_ERROR', errno: 1054, sql: '\n' + ' SELECT id, name, role, sys_prompt, created_time, updated_time \n' + ' FROM ag_team_agent \n' + " WHERE name LIKE '%Lite%' OR name LIKE '%Call%' OR role LIKE '%Lite%' OR role LIKE '%Call%'\n" + ' ORDER BY updated_time DESC\n' + ' ', sqlState: '42S22', sqlMessage: "Unknown column 'created_time' in 'field list'" } Process exited with signal SIGTERM. |
| 2026-04-02T16:47:58.311Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/language/LanguageConfigService.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/ServCallTeam.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/LiteAgentRouter.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/callflow/CallContext.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-ai/s... |
| 2026-04-02T16:47:58.309Z | tool_event | toolResult | tool | - | Command still running (session fresh-wharf, pid 1933). Use process (list/poll/log/write/kill/clear/remove) for follow-up. |
| 2026-04-02T16:47:48.289Z | message | assistant | - | - | 现在我来查看数据库和语言检测代码： |
| 2026-04-02T16:47:40.615Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.agents; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.framework.common.util.json.JsonUtils; import cn.iocoder.yudao.framework.common.util.spring.SpringUtils; import cn.iocoder.yudao.module.agentbase.agent.agent.BaseAgentResponse; import cn.iocoder.yudao.module.agentbase.agent.agent.BasicAgent; import cn.iocoder.yudao.module.agentbase.agent.simple_router.SimpleRouterResponse; import cn.iocoder.yudao.module.agentbase.agent.team.FindAgentResult; import cn.iocoder.yudao.module.agentbase.agent.team.SimpleRouterTeam; import cn.iocoder.yudao.module.agentcall.framework.websocket.ProcessingCallbackData; import cn.iocoder.yudao.module.... |
| 2026-04-02T16:47:40.594Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentbase.agent.simple_router; import lombok.extern.slf4j.Slf4j; import java.util.regex.Pattern; @Slf4j public class LiteSimpleRouterAgent extends SimpleRouterAgent { private static final Pattern ORDER_ID_PATTERN = Pattern.compile("\\d{3}-\\d{7}-\\d{7}"); @Override public SimpleRouterResponse process(String userInput) { SimpleRouterResponse litePreCheck = litePreCheckOrderFormat(userInput); if (litePreCheck != null) { log.info("[LiteSimpleRouterAgent] 命中订单号格式，直接路由: routeToAgent={}", litePreCheck.getRouteToAgent()); return litePreCheck; } return super.process(userInput); } private SimpleRouterResponse litePreCheckOrderFormat(String userInput) { if (userInput... |
| 2026-04-02T16:47:40.591Z | tool_event | toolResult | tool | - | package cn.iocoder.yudao.module.agentcall.service.agents; import cn.hutool.core.util.StrUtil; import cn.iocoder.yudao.module.agentcall.service.callflow.CallContext; import cn.iocoder.yudao.module.agentcall.service.language.LanguageConfigService; import com.alibaba.fastjson.JSON; import com.alibaba.fastjson.JSONObject; import lombok.Getter; import lombok.extern.slf4j.Slf4j; import java.util.HashMap; import java.util.Map; import java.util.Set; import java.util.regex.Matcher; import java.util.regex.Pattern; @Slf4j public class LiteAgentRouter { private static final Pattern ORDER_ID_PATTERN = Pattern.compile("(\\d{3})-(\\d{7})-(\\d{7})"); private static final Pattern EMAIL_PATTERN = Pattern.c... |
| 2026-04-02T16:47:40.589Z | tool_event | toolResult | tool | - | run `npm fund` for details found 0 vulnerabilities |
| 2026-04-02T16:47:33.648Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/ServCallTeam.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/agents/LiteAgentRouter.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/service/callflow/CallContext.java /home/node/.openclaw/workspace/agent-mail-server/yudao-module-agent-call/src/main/java/cn/iocoder/yudao/module/agentcall/framework/websocket/config/RetellWebSocketProperties.java /home/node/.openclaw/workspace/agent-mail-server/yud... |
| 2026-04-02T16:47:33.645Z | tool_event | toolResult | tool | - | /home/node/.npm-global/lib `-- (empty) mysql2 not available |
| 2026-04-02T16:47:32.351Z | message | assistant | - | - | No mysql client. Let me try with node.js or check if there's a mysql client available in some form. Let me also explore the project structure to find relevant code about Lite call service. |
| 2026-04-02T16:47:28.671Z | tool_event | toolResult | tool | - | /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-document-status.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-endpoints.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-final.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-metadata-deep.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-metadata2.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-metadata-debug.js /home/node/.openclaw/workspace/agent-mail-server/script/ragflow-tests/test-ragflow-complete.js /home/node/.ope... |
| 2026-04-02T16:47:28.626Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T16:47:28.624Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T16:47:28.621Z | tool_event | toolResult | tool | - | Command not found |
| 2026-04-02T16:47:28.581Z | message | assistant | - | - | Let me start by querying the database and exploring the project codebase in parallel. |
| 2026-04-02T16:47:21.403Z | message | user | - | - | [Fri 2026-04-03 00:47 GMT+8] [Subagent Context] You are running as a subagent (depth 1/1). Results auto-announce to your requester; do not busy-poll for status. [Subagent Task]: ## 任务：分析 Lite 电话客服语言检测问题并提出优化方案 ### 背景 Lite 电话客服使用 Retell，存在以下问题： 1. **Retell 数字转换问题**：客户说 "123"，Retell 转成 "一二三"，导致订单号识别出错 2. **语言检测不准确**：LLM 有时无法准确判断语言 ### 两种场景 1. **咨询订单**：客户说订单号时，Retell 把阿拉伯数字转中文数字，导致订单号识别问题 2. **产品咨询**：不涉及订单，纯对话 ### 分析任务 #### 1. 查询数据库 查询 MySQL 数据库（43.163.102.97:3306，agent-eco / agent-eco / n5CSYAXNrdbmPFSj）： ```sql -- 查询 Lite 电话客服相关的 Agent SELECT id, name, role, sys_prompt, created_time, updated_time FROM ag_team_agent WHERE name LIKE '%Lite%' OR name LIKE '%Call%' OR role LIKE '%Lite%' OR rol... |